Your order will typically ship within 2-3 business days of purchase from our home studio in Grimsby, Ontario. Please allow appropriate time for delivery from the time of shipping. Estimated delivery times range from a few days to 2 weeks depending on your delivery address and the delivery time you choose.
If your purchase is very time-sensitive or is needed ASAP, please contact me for the “faster shipping rates” to your address. We will bill you the additional shipping price.
***Please note these delivery days are counted in business days and that weekends are not counted.
Canada Post: This site uses Canada Post for all deliveries. The charges for shipping are directly from a Canada Post shipping software program that I subscribe to and have found it to be fairly accurate. If the charges are out by + $2, I will refund this to you. (My business is sewing, not shipping & I like to treat my customers in the same manner I want to be treated.)
Other Delivery Carriers: If you prefer to use another carrier at your own expense, we will do that for you. Call to make arrangements for this.
Returns and Exchanges: Our 30 Day Money Back Guarantee!
We hope that every purchase from us satisfies your needs, but in the event that you need to make a return we are happy to offer a full product refund if your purchase is returned within 30 days of receipt.
• Please note that shipping charges will not be refunded.
• To receive a full credit, product must be returned in new / unused condition. Please return product with all original parts, paperwork and accessories to ensure full credit.
• Returned product that is damaged or missing parts are not eligible for a refund.
• Restocking fees may apply for opened/used items.
• Please contact us within 3 days if your product is defective or damaged upon receipt.
If you wish to make an exchange or return please send to:
Returns/Tea Cozy Shop
443 Main Street W.
Grimsby, ON. Canada L3M 1T4
By Phone: 1-289-799-2424 (9 a.m. and 5 p.m. EST)
Cancellation Policies: If you have placed an order and wish to cancel, please call 1-289-799-2424 and/or email us at: firstname.lastname@example.org . Please do this as soon as possible before sewing, customization or posting the item takes place. As soon as you place your order, I start working on it and may have it ready to mail out by noon the same day or the next day.